Mobi Dog Grooma’s Terms and conditions to grooming

Terms and conditions:

All your data is kept confidential and will not be shared with any third party. By allowing us to groom your pet, you agree to these terms and conditions. From time to time the terms and conditions may be amended and any changes can be found on our website.

Care of your pet:

We will do our level best to take good care for your pet whilst it is in our care. We value feedback on our service to you and request that you discuss the grooming session before and after the work has been done by us.

Aggressive dogs:

While we have a great deal of experience and success in the grooming of difficult pets, Mobi Dog Grooma reserves the right to refuse to groom aggressive or difficult pets with behavioural problems even though we will always give it our best shot before refusing. In the case where the grooming process has started, we still reserve the right to halt the grooming process should a pet become aggressive to the point of being a danger to staff or to themselves. The pet owner must inform us if their pet is known to be aggressive or has ever bitten anyone before, failure to do so, the pet owner understands that they will be legally liable for the consequences of all bites caused by their pet.

Health matters:

It is vital that you inform us of any health conditions that your pet may have, especially epilepsy, diabetes, arthritis, aches and pains, heart conditions, allergies, skin conditions and sensory loss such as deafness and blindness/partial sight.

We examine your pet for lumps and bumps during the groom and should anything be found we will notify you.

Grooming sick and elderly pets will be at the owner’s risk although we reserve the right to refuse to groom a pet if we consider it is too sick or fragile to groom without discomfort.

Matted coats:

At Mobi Dog Grooma we do our level best to groom in a humane manner. We will attempt to de-mat a coat once, and only if we feel that the animal will not suffer pain. Attempting to brush out severe matting would lead to a great deal of discomfort for a pet.

It is the owner’s duty to maintain their pets coat in between professional grooming sessions. If owners fail to attend to their pet’s coat, then in the interest of the animal and with the pet owner’s consent, we will shave off matted coat, to prevent unnecessary suffering due to neglect. The owner agrees that Mobi Dog Grooma will not be held liable for any effect that this has after the grooming session is complete.

Getting your dog ready for grooming:

Empty bladder and bowel:

A full bladder and bowel can be very uncomfortable for a dog whilst it is being groomed. You must ensure that your pet has been toileted prior to the Mobi Dog Grooma’s arrival for the appointment. This will greatly assist us in maintaining a healthy and sanitary environment in our van.

Ticks and Fleas:

If your dog has ticks and/or fleas, we ask that you treat them yourself prior to the Mobi Dog Grooma visiting you. Should your dog be brought to us with infestation, you must consent to using an insecticidal tick and fleas dip. There is a considerable cost involvement following treatment of an infested dog as the van has to be thoroughly disinfected. We therefore reserve the right to add a surcharge to the cost of the groom to cover this expense.

Sedated pets:

Grooming of sedated dogs will be done entirely at the pet owner’s owner’s risk.

Pregnant pets:

Whilst every care is taken with every pet, pets that are pregnant are accepted for grooming at the pet owner's risk.

Appointments:

Grooming Instructions:

We will groom your pet to your specifications during the booking process, more instructions can be discussed in the pre-groom consultation with our groomers. If you as the pet owner will not be present for the appointment, please leave clear, preferably written instructions or give us a quick call to confirm your requirements. This eliminates any confusion which can occur when receiving a client’s wishes from a third party. We always read through a client’s appointment notes prior to the groom.

Appointment times:

We try to make sure that our appointments are kept to time. Also, we do not wish to inconvenience other customers. We regret that we cannot wait for more than 15 minutes for appointments, you will have to make another booking as this will have a knock on effect on later bookings. Please telephone us if you expect to be late for your appointment. If you are later than 15 minutes it will be treated as a missed appointment (see below).

Missed appointments:

Missed appointments are costly to our business and cause inconvenience to other customers who have to wait longer to have their pet groomed. We require 24 hours’ notice for cancelations or rescheduling, please contact us in time, we will be happy to offer you another date. Please note that if you miss your appointment without informing us we have to make a surcharge of 50% of the groom price. The surcharge is due immediately but can also be added to your next grooming session. We regret that if this surcharge is not paid then we will be unable to groom your pet again.

Cancellations:

There is no surcharge for cancellations if they are made 24 hours prior to the appointment. Where there is less than 24 hours’ notice, it will be treated as a missed appointment (see above) and a surcharge will be applied.

Photography:

From time to time we take photographs of the dogs in our care and sometimes use them for our website, www.doggrooma.co.za. If you do not wish your pet’s image to be used on our website, please inform us of this.

Payment:

All dogs must be paid for upon collection from the Mobi Dog Grooma van. We accept cash, electronic funds transfers (EFTs) and credit or debit cards,

We operate on a cash on delivery (COD) basis, the moment we render a service, payment becomes due.